FREQUENTLY ASKED QUESTIONS

At Tre'ss Bien we're committed to curbing the spread of Coronavirus, below are a few ways we aim to do that. 1. Both client and stylist are required to wear a mask during appointments. You will not be serviced without one. 2.The salon and styling tools are cleaned and disinfected before and after EACH appointment. 3. Strict 1:1. No other guest allowed. 4. Please remain in your vehicle until you are asked to enter the salon. Someone will come out to greet you once it’s time for your appointment to start. 5. No food, drinks, handbags, laptops or tablets. Please bring ONLY phone and or keys inside with you to help prevent the spread of germs. 6. On a weekly basis, our salon is treated by a disinfectant spray company. All cleaning sprays are EPA approved disinfectants that are safe enough to use around adults and children; yet strong enough to kill COVID-19.

Consultations are done during appointments. Until I have you at my shampoo bowl there isn't much I can tell you about your hair.

- We are now a referral based salon. ALL NEW clients are only allowed to schedule with us if you have been referred by an existing client. If you DO NOT HAVE A REFERRAL please book under NON REFERRAL option. This option is temporary and won't be around long. - All NEW clients are required to detox from oils, butters, Eco Styler Gel, silicones at least 21 days (3 shampoo sessions) prior to your appointment. - If you don't see a date or time you're interested in, it's NOT available. - Color or SILK PRESS is NOT offered to New Clients until I have become familiar with your hair and its needs.

I'm a Curly Hair Artist, which means most of my clients are professional women and college students who desire to wear their hair in its natural curly state 90% of the time. I do NOT offer Rods, Braids, Sewins, Clip-ins, Relaxers, or Kinky Twist. We are a Curly Hair salon that specialize in Curly Hair , Flat Twist and Color.

If we are speaking of when the hair is blown out to have ends trimmed, we do NOT offer that service. We are a Curly Cut Salon. A Curly Cut is made for curlies who wear their hair in its natural curly state 90% of the time. Having this cut performed and changing your hair style (ie silk press, twist out. two strand twist) could result in what appears to look like uneven hair. This happens because all curls don't stretch the same, one could have a spring factor and others may not. Hair in it's natural curly state is not meant to be "even" as curly cuts are meant for symmetry and shape . We don't just offer a trim to get rid of dead hair, we remove unwanted ends to create shape and FLY hair overall.

All retainers that are paid once appointment is scheduled is NON REFUNDABLE. Retainers are transferrable if used within 30 days. In order to not loose retainer, please reschedule appointments instead of canceling. This must be done via our booking site, not through emailing.

No, it is not necessary. However, bringing them in would be beneficial to knowing where you went wrong in your hair care regimen and what is correct. During this time we'll discuss product ingredients.

To insure that our salon environment is intimate and relaxing, we ask that ONLY those who are being serviced are present. DUE TO COVID 19, no other guests are allowed. NO EXCEPTIONS.

No.

Due to COVID 19, all appointments will be charged via card on file that was used to book your appointment. NO other forms of payment accepted during this time.